Legal & Privacy
Your Privacy Matters
How Selfen collects, uses, and protects your personal information
Legal & Privacy
Your Privacy Matters
Your Privacy Matters
How Selfen collects, uses, and protects your personal information
Last updated: March 2026
Selfen operates the Selfen website. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service, and the choices you have associated with that data. We use your data to provide and improve our service. By using our service, you agree to the collection and use of information in accordance with this policy.
Selfen operates the Selfen website. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service, and the choices you have associated with that data. We use your data to provide and improve our service. By using our service, you agree to the collection and use of information in accordance with this policy.
📋 Information Collection & Use
📋 Information Collection & Use
📋 Information Collection & Use
We collect several different types of information for various purposes to provide and improve our service for you.
We collect several different types of information for various purposes to provide and improve our service for you.
We collect several different types of information for various purposes to provide and improve our service for you.
Personal Data
Personal Data
While using our service, we may ask you to provide certain personally identifiable information to contact or identify you. This includes:
While using our service, we may ask you to provide certain personally identifiable information to contact or identify you. This includes:
While using our service, we may ask you to provide certain personally identifiable information to contact or identify you. This includes:
📧 Email address
👤 First & last name
📱 Phone number
🍪 Cookies & Usage Data
📊 Usage Data
📊 Usage Data
📊 Usage Data
We may also collect information that your browser sends whenever you visit our service or access it through a mobile device. This Usage Data may include:
We may also collect information that your browser sends whenever you visit our service or access it through a mobile device. This Usage Data may include:
We may also collect information that your browser sends whenever you visit our service or access it through a mobile device. This Usage Data may include:
Your computer's Internet Protocol (IP) address
Your computer's Internet Protocol (IP) address
Your computer's Internet Protocol (IP) address
Browser type and version
Browser type and version
Browser type and version
Pages of our website visited, time and date of visit
Pages of our website visited, time and date of visit
Pages of our website visited, time and date of visit
Time spent on pages and unique device identifiers
Time spent on pages and unique device identifiers
Time spent on pages and unique device identifiers
On mobile: device type, mobile OS, mobile browser type
On mobile: device type, mobile OS, mobile browser type
On mobile: device type, mobile OS, mobile browser type
🍪 Tracking & Cookies Data
🍪 Tracking & Cookies Data
🍪 Tracking & Cookies Data
We use cookies and similar tracking technologies to track activity on our service. You can instruct your browser to refuse all cookies, though some portions of our service may not function properly without them.
We use cookies and similar tracking technologies to track activity on our service. You can instruct your browser to refuse all cookies, though some portions of our service may not function properly without them.
We use cookies and similar tracking technologies to track activity on our service. You can instruct your browser to refuse all cookies, though some portions of our service may not function properly without them.
Session Cookies Used to operate our website during your browsing session.
Session Cookies Used to operate our website during your browsing session.
Preference Cookies Used to remember your preferences and various settings.
Preference Cookies Used to remember your preferences and various settings.
Security Cookies Used for security purposes to protect your account and our service.
Security Cookies Used for security purposes to protect your account and our service.
⚙️ Use of Data
⚙️ Use of Data
⚙️ Use of Data
Selfen uses collected data for the following purposes:
Selfen uses collected data for the following purposes:
Selfen uses collected data for the following purposes:
To provide and maintain our service
To provide and maintain our service
To provide and maintain our service
To notify you about changes to our service
To notify you about changes to our service
To notify you about changes to our service
To allow participation in interactive features
To allow participation in interactive features
To allow participation in interactive features
To provide customer care and support
To provide customer care and support
To provide customer care and support
To provide analysis and improve the service
To provide analysis and improve the service
To provide analysis and improve the service
To monitor usage and detect technical issues
To monitor usage and detect technical issues
To monitor usage and detect technical issues
🔒 Collection & Use of Personal Data
🔒 Collection & Use of Personal Data
🔒 Collection & Use of Personal Data
How we collect it
How we collect it
How we collect it
We may collect your name, email address, and phone number when you schedule a consultation, book a session with a psychotherapist, or request more information — via website form, email, phone, or SMS.
We may collect your name, email address, and phone number when you schedule a consultation, book a session with a psychotherapist, or request more information — via website form, email, phone, or SMS.
We may collect your name, email address, and phone number when you schedule a consultation, book a session with a psychotherapist, or request more information — via website form, email, phone, or SMS.
How we use it
How we use it
How we use it
Your personal information is used solely for scheduling consultations, bookings, answering questions, or resolving issues. We also offer an optional newsletter with a clear opt-in.
Your personal information is used solely for scheduling consultations, bookings, answering questions, or resolving issues. We also offer an optional newsletter with a clear opt-in.
Your personal information is used solely for scheduling consultations, bookings, answering questions, or resolving issues. We also offer an optional newsletter with a clear opt-in.
📵 SMS Communications
📵 SMS Communications
If you provide your phone number, we may send SMS messages for appointment reminders and scheduling purposes. You may opt in or out at any time by texting us or informing us by SMS, email, or phone.
If you provide your phone number, we may send SMS messages for appointment reminders and scheduling purposes. You may opt in or out at any time by texting us or informing us by SMS, email, or phone.
If you provide your phone number, we may send SMS messages for appointment reminders and scheduling purposes. You may opt in or out at any time by texting us or informing us by SMS, email, or phone.
🗄️ Data Retention
We retain personal information as required by the College of Registered Psychotherapists of Ontario (CRPO) and in compliance with PHIPA for 10 years. You may request deletion of your data, except where retention is legally required.
🤝 Data Sharing
We do not sell, rent, or share your information with third parties for marketing purposes. Your data is stored on encrypted servers in Canada and shared only with service providers who facilitate your interactions with us.
🗄️ Data Retention
We retain personal information as required by the College of Registered Psychotherapists of Ontario (CRPO) and in compliance with PHIPA for 10 years. You may request deletion of your data, except where retention is legally required.
🤝 Data Sharing
We do not sell, rent, or share your information with third parties for marketing purposes. Your data is stored on encrypted servers in Canada and shared only with service providers who facilitate your interactions with us.
🗄️ Data Retention
We retain personal information as required by the College of Registered Psychotherapists of Ontario (CRPO) and in compliance with PHIPA for 10 years. You may request deletion of your data, except where retention is legally required.
🤝 Data Sharing
We do not sell, rent, or share your information with third parties for marketing purposes. Your data is stored on encrypted servers in Canada and shared only with service providers who facilitate your interactions with us.
🌐 Transfer of Data
🌐 Transfer of Data
🌐 Transfer of Data
In compliance with Ontario's Personal Health Information Protection Act (PHIPA), your information may be transferred to and maintained on computers located in Canada. If you are located outside Canada, your data will be transferred to and processed in Canada.
In compliance with Ontario's Personal Health Information Protection Act (PHIPA), your information may be transferred to and maintained on computers located in Canada. If you are located outside Canada, your data will be transferred to and processed in Canada.
In compliance with Ontario's Personal Health Information Protection Act (PHIPA), your information may be transferred to and maintained on computers located in Canada. If you are located outside Canada, your data will be transferred to and processed in Canada.
Selfen will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy before any transfer takes place.
Selfen will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy before any transfer takes place.
Selfen will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy before any transfer takes place.
⚖️ Disclosure of Data
⚖️ Disclosure of Data
⚖️ Disclosure of Data
Selfen may disclose your Personal Data when required to:
Selfen may disclose your Personal Data when required to:
Selfen may disclose your Personal Data when required to:
Comply with a legal obligation
Comply with a legal obligation
Comply with a legal obligation
Protect and defend the rights or property of Selfen
Protect and defend the rights or property of Selfen
Protect and defend the rights or property of Selfen
Prevent or investigate possible wrongdoing in connection with our service
Prevent or investigate possible wrongdoing in connection with our service
Prevent or investigate possible wrongdoing in connection with our service
Protect the personal safety of users or the public
Protect the personal safety of users or the public
Protect the personal safety of users or the public
Protect against legal liability
Protect against legal liability
Protect against legal liability
🛡️ Security of Data
🛡️ Security of Data
🛡️ Security of Data
The security of your data is important to us. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we remain committed to protecting your information.
The security of your data is important to us. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we remain committed to protecting your information.
The security of your data is important to us. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we remain committed to protecting your information.
🔧 Service Providers & Analytics
🔧 Service Providers & Analytics
🔧 Service Providers & Analytics
We may employ third-party companies to facilitate our service or assist in analyzing how it is used. These third parties have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may employ third-party companies to facilitate our service or assist in analyzing how it is used. These third parties have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may employ third-party companies to facilitate our service or assist in analyzing how it is used. These third parties have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Google Analytics
Google Analytics
We use Google Analytics to monitor and analyze website traffic. Google may use collected data within their own services. For more details, visit Google's Privacy Policy.
Our service may contain links to third-party websites not operated by us. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over their content or practices.
Our service may contain links to third-party websites not operated by us. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over their content or practices.
🧒 Children's Privacy
🧒 Children's Privacy
🧒 Children's Privacy
Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us immediately. If we become aware of such a situation, we will take steps to remove that information from our servers.
Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us immediately. If we become aware of such a situation, we will take steps to remove that information from our servers.
Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us immediately. If we become aware of such a situation, we will take steps to remove that information from our servers.
🔄 Changes to This Privacy Policy
🔄 Changes to This Privacy Policy
🔄 Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and informing you via email or a prominent notice on our service before the change becomes effective.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and informing you via email or a prominent notice on our service before the change becomes effective.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and informing you via email or a prominent notice on our service before the change becomes effective.
You are advised to review this Privacy Policy periodically. Changes are effective when posted.
You are advised to review this Privacy Policy periodically. Changes are effective when posted.
You are advised to review this Privacy Policy periodically. Changes are effective when posted.
Questions about your privacy?
We're here to help. Reach out and our team will respond promptly.
Questions about your privacy?
We're here to help. Reach out and our team will respond promptly.
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